Services

Benefit Implementation

A good enrollment experience starts with a flexible implementation strategy. We implement customized solutions tailored to the clients’ culture. Our personalized service and attention to detail provides employers with the ease of implementing and administering programs and services.

  • Flexible implementation strategies
  • Implementation specialist assigned
  • Daily reports available
  • Value-added services
  • Client specific training
  • Product analysis

Communications

Benefit communications are developed in coordination with each clients’ custom enrollment solution. Benefit communications can be created utilizing print, digital, or innovative technology.

  • Various employee outreach methods
  • Company branded
  • Customized for each client
  • Innovative technology deliverables
  • Follow-up tracking technology
  • Website Portal login

Employee Engagement

Let Premier do the work for you! Our Benefit Counselors are located throughout the country to engage with any employer. Premier counselors are specifically trained to engage in a manner that coincides with the implementation strategy and company structure and culture.

  • Creative and customized engagement solutions
  • Professional and licensed multilingual benefit counselors
  • Face-to-face, call center, or virtual consultations
  • Self-enrollment technology solutions

Technology

If onsite enrollment methods are not conducive to your work environment, we will utilize the latest benefit technologies. Our goal is to provide a resource to meet the technology needs of you and your clients.

  • Easy navigation of online enrollments
  • Custom reporting/tracking
  • Ongoing eligibility maintenance
  • Onboarding new hires and enrollment
  • Enrollment call center support
  • Innovative technology outreach

Client Service Call Center

We are committed to providing outstanding customer service. Our dedicated in-house call center can be utilized for outbound/inbound enrollment support as well as to provide support to the Human Resources team year-round.

  • In-house, multilingual licensed benefit counselors
  • Year-round ongoing support
  • Detailed employee policy information
  • New-hire onboarding
  • Call tracking and documentation logs
  • Carrier compliant technology

Additional Services

Many companies do not have the resources to fully communicate and manage benefits. Our additional services provide employees with a personal review and explanation of benefit features, advantages, and overall value. During Open Enrollment we can coordinate and implement:

  • Medical and Voluntary Benefit Communication
  • FSA Communication/Enrollment
  • Data Cleansing
  • Beneficiary Updates
  • Total Compensation Statements
  • Custom Webpage
  • Payroll/TPA Administration
  • Online Enrollment Technology
  • Employee Surveys
  • Other Client Initiatives

TPA Services

Premium Administration services can be included with worksite benefits. Our internal systems are specifically set up to handle the complexities of administering Voluntary Benefits. Voluntary benefit administration should be hassle free!

  • In-house management
  • Dedicated In-house employee call center
  • Multiple carrier and bill consolidation
  • Deduction billing and reconciliation
  • Single or multiple payroll deduction fields
  • Self-bill options
  • Missed deduction correspondence
  • Year-round support
Menu